Getting the help you need
Frequently Asked Questions
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Attached to your order confirmation email will be a tracking number provided. You can use this number to track where your order is through the An Post or DPD website (whichever shipping company is stated). We aim for orders to be shipped within 24 hours of cleared payment. On a rare occasion that your parcel does not arrive within 1-3 business days and exceeds this timeframe reaching 5/6 business days please email email@example.com and our customer service will follow up the issue with the relevant courier.
If you suspect that your watch has stopped working please contact us immediately through email at firstname.lastname@example.org and rest assured we will get this issue resolved as quick as possible. When posting back to us we recommend using registered post which will allow the watch to arrive to us quicker for assessment. Providing the issue is a manufacturing or mechanical defect through no fault of your own we will efficiently resolve this issue, reimburse your postage costs and have a new watch register posted to you as quickly as possible. Please see our Terms & Condition policy for more information.
Yes, all of our watches arrive with 2 year timekeeping warranties. You can purchase from us knowing that you will be fully covered for mechanical faults from your day of purchase. Should your watch stop working through no fault of your own for the 2 year duration we will override the manufacturers guarantee to repair the watch ourselves. This will speed up the repairs process and will have the watch back on your wrist much quicker!
Yes, all of our new and preowned watches arrive in original packaging with original box and manuals unless otherwise stated. All new watches arrive in manufacturers packaging as you would expect to receive from a high street retailer.
Yes, new batteries have been fitted during the manufacturing process by the manufacturer. These batteries are expected to last 18-24 months. We do not cover battery replacements under our 2 year warranty.